The conference, subtitled “Challenge Today. Define Tomorrow.”, will explore: Embracing agility in service delivery, Generating new value through output-driven models, Rethinking talent: future skills & staffing, Navigating emerging tech while ensuring proper governance, Operating within evolving ecosystems (BPOs, M&A) and Elevating customer experience through diversity and personalization.

The conference will be chaired by Dorthe Harding Keilberg and Aoife McCarthy. Presenters from top organizations including Pfizer, HSE, Astellas, Kühne + Nagel, MAN Truck & Bus, Liberty Blume, Equinor. It is designed for leaders in Shared Services & Global Business Services, including CXOs and GBS decision‑makers.